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'The X Factor' charging mistake

...on red button voting (February 2007)

AN
Ant STV Central Reporting Scotland
Seems to be another charging mistake. This time by ITV:

From MediaGuardian:
'ITV has admitted to charging The X Factor viewers incorrectly in a problem with the red button interactive system.'
DB
dbl London London
Why oh why is 2007 filled with phone-in scams and cockups. Confused
LU
lukey37
They also lost 55,000 by undercharging people by 65p! Oops.
PR
Primetime
More information is on their website www.itv.com/help their is a full article. I cannot beleive what they've done!

So scams/problems have been occuring on the following shows:
- Richard and Judy
- Saturday Kitchen
- and now The X Factor!
Well I wounder how many more TV companies will say they've been conning people!
BR
Brekkie Wales Wales Today
lukey37 posted:
They also lost 55,000 by undercharging people by 65p! Oops.


They should set up a premium helpline to claim it back!!!


Seems to be the presses latest bee in their bonnet. Perhaps someone should investigate their competitions and offers!


Yes, we know some of these things aren't as clear as they should be - and yes the TV companies unashamedly use premium competitions and the like as revenue making tools as well.

However, it can't get too the stage where every genuine mistake over the years can be regarded as a scam!

And as I always say who is more trustworthy - the British press or the TV companies. I'd trust the TV companies everytime - even ITV! Wink
PT
Put The Telly On (previously nok32uk) Meridian (South East) South East Today
Well Channel 4 put up a phone number to ring after R&J for people to claim their money back. Money not claimed is going to Great Ormond Street Hospital.

One flaw however, to claim the money back, you needed to answer the following question...

Do you feel premium rate phone quizzes are a con?
A) Yes
B) No
C) Tabby cats.
:-(
A former member
I still can't believe what the lady on radio siad:

and if you wish to claim back your 15p please phone Laughing Laughing
RD
rdobbie
It seems amazing that this mistake only came to light because of an audit of ITV's accounts, and not because any of the people who voted 1.3 million times actually noticed they'd been charged 50p instead of 35p!
OH
ohwhatanight Founding member
rdobbie posted:
It seems amazing that this mistake only came to light because of an audit of ITV's accounts, and not because any of the people who voted 1.3 million times actually noticed they'd been charged 50p instead of 35p!


Yes - I cant believe the press didnt pick up on this small matter!

Also people are putting this in with the other phone scams - where conscious decisions have been made by production staff/telephone people knowingly conning the general public. In this instance itv hasnt been like that and as described above ITV were undercharging people and lost many tens of thousands in the process.

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