A few weeks ago, I called out a local satellite and aerial technician, who realigned the dish and managed
bring all the faulty channels back from digital oblivion. Unfortunately, about 2 weeks after the technician's
visit, the same problem had started to occur again, requiring another call out from the technician.
On checking the Services - Signal Test option on the Sky Guide, the Signal Strength was displaying at
about 30%, and the Signal Quality was displaying around less than 10%. The technician said that this
would be due to the age of the (first generation Amstrad DRX100) digibox that was installed, and that
it would perhaps be worth replacing this old Amstrad box with a newer more up to date digibox.
Today, I have acquired a Panasonic TU-DSB31 digibox. I've plugged it all in, inserted the viewing card,
and phoned Sky to get the box paired with the card. But, this was easier said than done, as it turns
out that the digibox system software is out of date, and incompatible with the viewing card.
So, I was advised to give the new digibox a forced software update, which meant removing the card.
unplugging the digibox from the mains power, hold the "backup" button on the front of the digibox,
plug it back into the mains and wait for the "Updating System Software" caption to appear.
I was advised by the Sky technical adviser to leave the box on standby for at least five minutes after
the software update, to allow the box "to settle". After a settlement period of around seven or eight
minutes, I went to put the card back in it's slot, and took the box out of standby mode.
The system software still appears to be an out of date version, there is still a caption saying "there is
a problem with the viewing card", and now ITV1, Channel 4 and five don't even show up on the EPG
Since I'm determined not to have to pay £65 for a Sky technician to be called out, and since the work
the local satellite/aerial technician carried out (for £25) has a two year warranty, I've just phoned them
up again, and they'll be calling round my humble abode tomorrow afternoon to see what can be done.
If I need to call out a Sky technician to sort this out (for £65) it'll be strictly as a last resort only!