Ryanair really won't have much to go on here. ITV showed real people explaining why they felt mistreated by Ryanair. As a free state this is perfectly legitimate and Ryanair knows this. The airline's just trying to look big and brassy by making empty threats it knows won't come to anything.
In reality, I don't think that the programme showed anything new. Ryanair is known for its poor service level - I for one would never book a flight with them.
I also wonder whether the complainants mentioned on the initial letter would have grounds for recourse against Ryanair under the Data Protection Act. To publish full details of these people is bang out of order and further demonstrates the airlines respect or lack of it for the public.
Oh christ, not ryanair again, I remember flying with them, "Ryanair, the airline that smells like piss."
:-(
A former member
smgboi posted:
Ryanair really won't have much to go on here. ITV showed real people explaining why they felt mistreated by Ryanair. As a free state this is perfectly legitimate and Ryanair knows this. The airline's just trying to look big and brassy by making empty threats it knows won't come to anything.
I don;t think there care!
where taking about them, and there on the Telly, so it Free Adverstiemtn for them either way there making out of it
I am more surprised at the level of service people expect from a plane ticket to Europe that costs a fiver.
A one day travelcard in London costs more than that.
Absolutely.
If people want service, they should pay for service. If they choose to go with these guys and their ludicrously cheap prices, then if they don't like the service they get, stuff'em.
If I buy Tescos 8p beans, and they taste rank, I don't write to ITV, I buy the better beans the next time.
I am more surprised at the level of service people expect from a plane ticket to Europe that costs a fiver.
A one day travelcard in London costs more than that.
Absolutely.
If people want service, they should pay for service. If they choose to go with these guys and their ludicrously cheap prices, then if they don't like the service they get, stuff'em.
If I buy Tescos 8p beans, and they taste rank, I don't write to ITV, I buy the better beans the next time.
Some people are arseholes, they really are.
Quite, I didn't see the particular edition of Tonight but from the tone of the first letter on the Ryanair site, I can understand their wish to only appear in a live interview.
The claims made in the first letter were largely answered in the reply by Ryanair and the complainants appear to have received fairly good service when things have gone wrong (beyond the control of Ryanair).
One complaint hadn't actually been received by Ryanair's complaints department, because the individual had complained to their press department! I think that shows how important resolving the matter and getting press coverage were to that individual.
While I agree that Ryanair have only themselves to blame for negative publicity, Granada's letter could perhaps have done more to explain why a live interview wasn't possible, ie. that the entire show is pre-recorded including Sir Trevor's links.
And given ITV News' tabloid descent, I have a small amount of sympathy that any interview could have been "tampered with".
I am more surprised at the level of service people expect from a plane ticket to Europe that costs a fiver.
.
Maybe you can't expect much at that price but ryanair do seem to go out of their way to be confrontial compared to other airlines
And in a recent action that they were taking against some of their pilots here in Ireland , an Irish high court judge not only ruled against them but said in his judgement that they were guilty themselves of the tactics they said the pilots were doing , bullying etc
"Tonight" is known as a tabloid, sensationalist programme. If I were the CEO of Ryanair I'd be hesitant about appearing as well. After their disgraceful treatment of Michael Jackson (guilty or not, Granada's actions were reprehensible) I wouldn't want anything to do with this grotty little rag of a programme.
"Tonight" is known as a tabloid, sensationalist programme. If I were the CEO of Ryanair I'd be hesitant about appearing as well. After their disgraceful treatment of Michael Jackson (guilty or not, Granada's actions were reprehensible) I wouldn't want anything to do with this grotty little rag of a programme.
Tonight was justified in the case of Michael Jackson - let's face it, only chequebook justice got him off the hook.
Otherwise it is a poor replacement for World In Action.
They certainly were not justified in bending the truth, and editing bits out to suit a certain agenda. If what they were saying was right (and I'm not saying it wasn't), you prove that with good journalism, not cheap tabloid tactics.
Granada lost what little credibility it had left with that report, and put it into Carlton territory. From that point onwards, I stopped trusting ITV's factual output.
