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Yet another rant at Morrisons

(June 2005)

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JV
James Vertigan Founding member
thegeek posted:

Incidentally, is it store policy elsewhere to not actually bother asking for Saver cards? All the tills at my local store have an 'override' Saver card, which they seem to use for all transactions.


Saver card? Didn't think they had those any more! The only places I know that have them now are Tesco and Sainsbury's.
SP
Spencer
Blob posted:
used to love the "scan and go" thing safeway used to have where you scanned your own stuff with a portable and put stuff in green boxes.

All gone now Crying or Very sad


According to a friend who used to work for Safeway, the Scan and Go system was failing to attract customers, and it was costing them money through general running/upkeep and customers forgetting to scan things (whether innocently or otherwise). Safeway apparently only kept running it to save face.

Incidentally, Sir Ken Morrison (who I spotted in my local store last week!)was last week re-elected chairman, although has agreed to stand down from front-line decision-making following concerns from shareholders. So it's possible there could be a bit of a change in policies soon.
RU
russnet Founding member
Spencer For Hire posted:
Blob posted:
used to love the "scan and go" thing safeway used to have where you scanned your own stuff with a portable and put stuff in green boxes.

All gone now Crying or Very sad


According to a friend who used to work for Safeway, the Scan and Go system was failing to attract customers, and it was costing them money through general running/upkeep and customers forgetting to scan things (whether innocently or otherwise). Safeway apparently only kept running it to save face.


I use to work for Safeway when it launched Scan and Go all those years ago. We use to get loads of complaints from customers saying they wasn't trusted as on occasions when they finished the shopping, it would ask them to unpack what they scanned for a checkout operator to put their goods through the till. Unfortunately for some, it was happening one to many times.

There was occasions when we had to vigilant when they had several boxes of beer but their total shopping came to around a tenner!
SP
Spencer
russnet posted:
Spencer For Hire posted:
Blob posted:
used to love the "scan and go" thing safeway used to have where you scanned your own stuff with a portable and put stuff in green boxes.

All gone now Crying or Very sad


According to a friend who used to work for Safeway, the Scan and Go system was failing to attract customers, and it was costing them money through general running/upkeep and customers forgetting to scan things (whether innocently or otherwise). Safeway apparently only kept running it to save face.


I use to work for Safeway when it launched Scan and Go all those years ago. We use to get loads of complaints from customers saying they wasn't trusted as on occasions when they finished the shopping, it would ask them to unpack what they scanned for a checkout operator to put their goods through the till. Unfortunately for some, it was happening one to many times.


I experienced the same with Sainsbury's system which I tried using a few years ago. I was getting 'random re-scans' almost every other shopping trip, which would involve unpacking everything and then repacking it again. In the end I gave up on it, as it was taking more time than the normal system.
RU
russnet Founding member
I use to hate working on the Scan and Go section as the uniform consisted in the winter of wearing a bright yellow jumper with the logo on. It made me look like a Budgie!
MN
MarkN Founding member
James Vertigan posted:
thegeek posted:

Incidentally, is it store policy elsewhere to not actually bother asking for Saver cards? All the tills at my local store have an 'override' Saver card, which they seem to use for all transactions.


Saver card? Didn't think they had those any more! The only places I know that have them now are Tesco and Sainsbury's.


http://www.somerfield.co.uk/site/saver/the_scheme.asp
GM
nodnirG kraM
Hymagumba posted:
nok32uk posted:
Talking of Safeways... Anyone remember the advert with the voiceover of what the baby's thinking? Classic!


Harry and Molly. Still have a fridge magnet of them. Amazing campaign.

I'm not certain I remember that one - I'm mixing it up in my mind with that insurance one or something with the kid who talks a load of crap about something or other!
JV
James Vertigan Founding member
MarkN posted:
James Vertigan posted:
thegeek posted:

Incidentally, is it store policy elsewhere to not actually bother asking for Saver cards? All the tills at my local store have an 'override' Saver card, which they seem to use for all transactions.


Saver card? Didn't think they had those any more! The only places I know that have them now are Tesco and Sainsbury's.


http://www.somerfield.co.uk/site/saver/the_scheme.asp


Oh yes, I'd forgotten about Somerfield's card!

I remember the days when you used to be able to get Argos points at Somerfield.
CW
Charlie Wells Moderator
cwathen posted:
What appears to be one of the last surviving Safeways in the country, that of Safeway Megastore Plymouth, is finally being Morrisons-inised.

The store still has it's bright, fresh, modern, Safeway signeage that was designed only 4 years ago, whilst the petrol station has now been rebranded to Morrisons

And it's complete ****e. The curvacious Safeway roadside petrol prices sign has been replaced with some thing, square, angular thing with a particularly naff looking yellow LED display to show the prices, meanwhile the pay @ pump facility has been removed - the 'bits' being covered over with a black perspex panel declaring 'Miles better value!'. The range of products inside the shop has gone into terminal decline, with the quite small kiosk now looking cavernous as Morrisons have severely rationalised the range.

Now they've got their hold on the petrol station, the main store cannot be far behind. I await the day when the bright, fresh, enticing images of fresh fruit and vegetables get replaced with black and yellow plastic stickers bearing the Morrisons monicker.

I've never been a fan of needlessly replacing brands (indeed, i utterly hate the way that TV channels feel the need to rebrand themselves every 3 years) but surely Morrisons have got to have noticed that the utter cack that they are bolting onto Safeway stores looks vastly inferior and older to the stuff they're taking down?

Over a year down the line, I'm still somewhat in shock at what is happening to Safeways, and I still disagree with the way that Morrisons are trying to pretend Safeway never existed so that their own tinpot brand can build, I still find it unbelievable that they claim their change is for the better even though everyone who ever shopped at Safeways knows that ranging and product quality has vastly deteroriated since Morrisons moved in, but if they are going to Morrisons-ise everything, they could at least have bothered to design a store image which looked at least as good as the one they are removing.

Every 'conversion to the Morrisons format' I've seen happen involves fitting signeage which looks like it was recovered from a store closed down in the early 80's, and removing half the product range in the name of making things 'clearer'.

I'm sure the Safeway takeover is the best thing ever to happen to WM Morrison, but it sure as hell is the worst thing ever to happen to people who shop at the stores they now own.

I defected to Tesco 6 months ago, and by God am I staying there - they're cheaper the Morrisons, and a damn sight better than Morrisons.


...and at this point may I ask what this has to do with "Presentation related discussion"?
GO
gottago
He's already explained. Rolling Eyes

I remember an ad for that Scan and Go thing years ago and another one about the blokes that worked at their deli.

How exactly did the Scan and Go work? Did you scan your stuff and then give the cash to a real person? If so, wasn't it incredibly pointless?

Oh and my local Safeway's just changed into a Morrisons.
AJ
AJ
gottago posted:
He's already explained. Rolling Eyes

I remember an ad for that Scan and Go thing years ago and another one about the blokes that worked at their deli.

How exactly did the Scan and Go work? Did you scan your stuff and then give the cash to a real person? If so, wasn't it incredibly pointless?

Oh and my local Safeway's just changed into a Morrisons.


Basically you had a Safeway reward card - called an ABC Card - if you wanted to use Scan and Go.

You picked up a special trolley (with a holder for a scanner on the handlebar) and a scanner, then as you went around putting items in your trolley, you scanned the item with the scanner.

At the end of your shop, you handed the scanner over at a mini checkout, who would then check (estimate what's in your trolley) and ask for payment.


Interestingly, I read somewhere that Asda are trialing a new system using RFID which is similar, but more accurate.
RU
russnet Founding member
AJ posted:
At the end of your shop, you handed the scanner over at a mini checkout, who would then check (estimate what's in your trolley) and ask for payment.


From what I remember working there, the shopper would place their scanner back in the rack and once it registered, a receipt would come out the side and would prompt them to either to go to one of the pay terminals so that the cashier scans the barcode from their receipt and all the goods would print out following a prompt for payment or the receipt would tell the shopper to unpack their shopping and go to a checkout for a cashier to rescan their goods.

...which normally followed the shopper moaning how they are not trusted as it's the fifth time in a row they have been subjected to this. Oh happy days! The joys of being a student with a job like that. lol

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