Those lovely people at ITV Digital

I didn't receive my 'TV7' Weekly TV Guide from ITV Digital last week. I e-mailed them to tell them, saying that I trusted they wouldn't deduct the 39p from my account. I had a lovely e-mail back from a lady who told me she has put a copy in the post, and credited my account with £1.69 giving me a months supply of the guide free of charge !!!

Good old ITV Digital, they've made me feel all warm and tingly.


She also had this quick plug in the signature of her e-mail:

Coming up tonight on ITV1 and ITV Digital:
* Alan Davies and Lesley Sharp star in a modern day love story, 'Bob and Rose' - 9.00pm ITV1
* Watch Neil Patrick Harris (Doogie Howser MD) in the new comedy series 'Stark Raving Mad' - 7.30pm E4

Oooh, just seen the new ITV Digital Monkey ad. Anyone seen it ? Monkey is doing an impersonation of Johnny Vegas. Made me laugh. Monkey's t-shirt this time says 'OBEY'.

Is it me, or are ITV Digital willing to give away more money than it makes. Apparantly, if you complain about anything, you'll get some kind of rebate to their service (and that's company policy).

Madness...

No it's all part of good customer service, it's what any decent company should be doing.

ITV will be concerned about the churn rate, and little things like this tend to annoy customers. Good on them I say.

And if u phone them up, u might well be hearing my voice!

That Alan Davies programme was advertised on a scrolling LED display at Victoria Station this evening - are they expecting poor ratings for it or something??

I find the Men at the ITV Digital helpline very Incompitant, it's only ever the Women that fix my problems etc:(