BBC on the other hand, you can tell how much they're desperate to re-gain that audience. They haven't updated the iPlayer to reflect the changing times, since it still feels like a 2014 website with no bells or whistles and they still try to push BBC Three despite the fact that it's clearly not working. They've stagnated. Audiences will still watch some shows that they offer (mainly out of willingness and spite), but the likelihood is that new viewers will just tune out of this expensive and ridiculously misspent campaign when really they could've invested money in updating the iPlayer and creating OTT internet services for it's sport coverage and BBC Three.
On the contrary, I'd argue that iPlayer is still something of a gold standard as far as VOD services go. Certainly amongst broadcasters it is leagues ahead of the rest, being unriddled with adverts, quick and straightforward to use and integrating nicely with services such as Apple AirPlay and Google casting. Accessibility is generally also much better with iPlayer IMO, with some shows providing AD and the subtitles being highly customisable.
The addition of shows for a full year or more on iPlayer has also bolstered the library nicely, and whilst not perfect I think they've generally moved well to accommodate the change from iPlayer being aimed at catch-up to being a broader VOD service. I do accept though that it isn't perfect! For example, the splitting of show pages into individual series is nicely and neatly done where it appears, but it doesn't seem to have made it to every platform yet, and so in some cases with shows that have had multiple series you're left scrolling through a long list of episodes with no distinction between series etc.
In comparison, unless you stump up for the paid versions ITV Hub, All4 and Demand5 make you sit through a huge load of ads and ultimately provide a worse user experience. ITV Hub has certainly improved but still isn't perfect, whilst the less said about All4's SD content and the massive white bar that appears at the bottom of full-screen video if your screen dares to not be 16:9 the better! The implementation of subtitles etc is also quite ropey across the other broadcasters - ISTR that if you cast All4 content then you lose the option for subtitles altogether.
With regard to Netflix, Amazon Prime Video etc, whilst they are generally more fully-featured services I still find that if something is on iPlayer AND Netflix I usually gravitate towards watching it on iPlayer, as whilst simpler I find it quicker to use if you know what you're searching for. I'd also say that iPlayer is superior to NowTV in general, which on desktop (Mac at least) still requires a separate piece of software to actually watch anything, features a half-baked casting implementation and also doesn't seem to have a normal homepage!
You are spot on! Plus I am one of those who tuned out, because of this ridiculous campaign
I'm sure your dislike for iPlayer is more connected to that fact that it's where BBC Three lives, rather than being a proper broadcast channel anymore...