Yes, the website is horrid to navigate and the app isn't much better really.
Notice though you can get BT TV for a £14 activation fee with no monthly charge if you subscribe to BT Broadband - I presume you have to buy the Youview box too. They've got some deals in place which expire on the 18th June - which is rather annoying for people like myself waiting for fibre broadband to arrive - it should be with us in time for the season, but won't be here in time for these deals, though I might ring them next week and see what deals I can get.
Stay Home. Protect the NHS. Save Lives.