My first On Digital box.. Ahh memories of a cold wet early Friday afternoon in November 1998 when I got my decoder box from my local independent electrical retailer, got it home, set it up, plugged it in, and..
.. 'Initialising Hardware - please wait' scrolling on the readout on the front of the Phillips box for, well, ever.
Let it go 30 minutes, then called the tech support number. Rang out, left it some more, still initialising.
After 3 hours and sensing the box was trying to get an update that wasn't loaded on in the factory, and with the tech support line still ringing out, hit the 'nuclear' option and rang the new subscription line knowing they would pick up the phone.
They did, and after listening and then one pass of call to the technical department, I had a new box couriered over in a little under in three hours.
That worked, perfectly until it got very laggy and sluggish sometime around 2003 and then brought a cheap but acceptable LG decoder box around 5 years later.
My user name might look like Hatton Cross, but it's pronounced Throatwobbler Mangrove.
London Lite and DE88 gave kudos