« Topics
12
BML7 posts since 15 Oct 2013
Central (South) Oxford
As is usual at Christmas Freeview was full of repeats or programs with no subtitles but I looked forward to watching one decent program , "An Inspector calls" on the Drama channel of Freeview Tuesday 26.12.2017. "An Inspector calls" is considered to be one of the classics of mid-20th century English theatre. The only problem from my point of view is that I am one of the approximately 19% of the total population who is deaf and requires subtitles to understand anything on TV. Its a waste of time talking to Freeview about this problem because they use the copout of, All of the channels on Freeview are responsible for what they do. In other words, Nufinct to do with us mate all we do is to take the money.
I'm now looking for a replacement to Freeview for which I don't mind paying.
VMPhil8,936 posts since 31 Mar 2005
Granada North West Today
As Brekkie says, it's very likely to be the channel not the platform. If the programme didn't have subtitles on Freeview than it would very strange if there were subtitles on another platform, be it another free platform like Freesat or a pay platform like Sky or Virgin Media.

Ofcom's Code on Television Access Services sets targets for the amount of TV subtitling, signing and audio-description that eligible broadcasters are required to provide. According to this document, the Drama channel was one of the channels in 2017 that was required to provide Level One television access services, that is full requirements: https://www.ofcom.org.uk/__data/assets/pdf_file/0016/81322/channels_required_to_provide_television_access_services_in_2017.pdf

Ofcom's advice on complaining about lack of subtitles or other access services is as follows:

Quote:
Please contact the broadcaster directly. To improve the quality of access services it is helpful for broadcasters to receive feedback and complaints directly from consumers.

If you've complained to the BBC and are not satisfied with the final decision you’ve received, please complete our BBC complaint form. If you’ve complained to another TV broadcaster and you're not satisfied with the response you received, please complete our TV and radio complaint form.


Taken from: https://www.ofcom.org.uk/tv-radio-and-on-demand/how-to-report-a-complaint/subtitling-signing-or-audio-description

UKTV, the network of channels that runs the Drama channel, has a contact form you can use here: https://corporate.uktv.co.uk/about/contact-us/

(FYI I have used the UKTV contact form before and received a prompt response to my enquiry).
Inspector Sands12,724 posts since 25 Aug 2004
Its a waste of time talking to Freeview about this problem because they use the copout of, All of the channels on Freeview are responsible for what they do. In other words, Nufinct to do with us mate all we do is to take the money.
I'm now looking for a replacement to Freeview for which I don't mind paying.

The thing to realise is that Freeview isn't a platform or a service or a broadcaster, it's essentially just a marketing name for TV through an aerial AKA terrestrial TV

It's not a 'cop out', it's perfectly correct.
Last edited by Inspector Sands on 27 December 2017 6:41am
Neil Jones4,584 posts since 23 Dec 2001
Central (West) Midlands Today
I have noticed actually a lot of the UKTV channels, despite airing a hell of a lot of BBC content and other content that would have originally gone out with subtitles on their parent networks, don't have them on the UKTV repeats. W is quite "good" (for want of a better term) at doing this. For example the EastEnders late night repeats don't have (or at least are not marked as having) subtitles even though BBC One has near enough 100% subtitle coverage and I dare say its the same file that gets played out?
dbl9,010 posts since 11 Jun 2004
London London
Indeed as the others have said, contact UKTV as Drama is part of their family of channels. This is a broadcaster/access services issue, not Freeview (which is only broadcasting what's been outputed from the channel).
Inspector Sands12,724 posts since 25 Aug 2004
I have noticed actually a lot of the UKTV channels, despite airing a hell of a lot of BBC content and other content that would have originally gone out with subtitles on their parent networks, don't have them on the UKTV repeats. W is quite "good" (for want of a better term) at doing this. For example the EastEnders late night repeats don't have (or at least are not marked as having) subtitles even though BBC One has near enough 100% subtitle coverage and I dare say its the same file that gets played out?

It's not just a case of reusing exactly the same file, the ones shown on UKTV are different versions. Not only will they be split into parts for ad breaks but they'll also sometimes have some edits. The subtitle file needs editing for all of those to get the timings back in sync.

Even on the main BBC channels they'll produce different subtitle files for different versions of the programme. I remember seeing programmes where the subs matched at the start, but not the end because a shot or two had been edited out. Not something easily fixed on the fly
MY83512 posts since 16 Nov 2016
As is usual at Christmas Freeview was full of repeats or programs with no subtitles but I looked forward to watching one decent program , "An Inspector calls" on the Drama channel of Freeview Tuesday 26.12.2017. "An Inspector calls" is considered to be one of the classics of mid-20th century English theatre. The only problem from my point of view is that I am one of the approximately 19% of the total population who is deaf and requires subtitles to understand anything on TV. Its a waste of time talking to Freeview about this problem because they use the copout of, All of the channels on Freeview are responsible for what they do. In other words, Nufinct to do with us mate all we do is to take the money.
I'm now looking for a replacement to Freeview for which I don't mind paying.


It's like blaming something being missing off your car on Traffic England.
Brekkie29,986 posts since 4 Jan 2003 Recently warned
HTV Wales Wales Today
Although if they're offering more than three times the required amount of content there isn't really a case for OFCOM to investigate. Contacting UKTV is your best bet - chances are this programme will be repeated on the channel quite frequently so no harm in putting in a request for future airings to be subtitled.
Shouldn't that have been posted in the "John Logie Baird has Invented Television" thread?
1
Steve in Pudsey gave kudos
noggin13,884 posts since 26 Jun 2001
As is usual at Christmas Freeview was full of repeats or programs with no subtitles but I looked forward to watching one decent program , "An Inspector calls" on the Drama channel of Freeview Tuesday 26.12.2017. "An Inspector calls" is considered to be one of the classics of mid-20th century English theatre. The only problem from my point of view is that I am one of the approximately 19% of the total population who is deaf and requires subtitles to understand anything on TV. Its a waste of time talking to Freeview about this problem because they use the copout of, All of the channels on Freeview are responsible for what they do. In other words, Nufinct to do with us mate all we do is to take the money.
I'm now looking for a replacement to Freeview for which I don't mind paying.


Yep - as others have said - this isn't within Freeview's remit. It's a UKTV and/or Ofcom issue.