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picard421 posts since 2 Jun 2016
4:3 programme presented in 16:9?

It was a 4:3 picture, but the actual image was cut off. For example, on titles if "John Doe Producer" was shown, all you could see on screen was "oe Producer".

The first episode of "Holding On" is badly cut off on the edges. It's as if its been zoomed in.
picard421 posts since 2 Jun 2016
Maybe, I don't know if it was originally 4:3 to start with, whatever they have done, the support team does not understand why there is a problem.

If this was a DVD you would take it back to the shop.