Mass Media & Technology

Youtube keeps cutting out on Sky Q

(October 2019)

NL
Ne1L C Yorkshire Look North (Yorkshire)
Hi

I don't know if anyone's come across this. Youtube keeps cutting out on my Sky Q box. The screen goes black and I have to return to the home page to reset. I've tried resetting both the box and router but nothing has worked. Can anyone help?

Thanks
NJ
Neil Jones Founding member Central (West) Midlands Today
Issues with streaming through YouTube are usually throughput related, ie your internet speed is either slow, congested or your wi-fi channel(s) have co-channel interference.

That being said, downdetector (which is only reliable as far as other people peeing and moaning about stuff that doesn't work) says "possible problems". Make of that what you will.
NL
Ne1L C Yorkshire Look North (Yorkshire)
I've not checked Youtube today yet and according to Sky's Community there is an update needed with the mini box but nothing about the main box.

80 days later

RI
Rijowhi Central (West) Midlands Today
Yes I have been having this problem for a few months now. Not the end of the World I guess...glad to hear other people are having issues too. It’s kind of comforting.
On the Internet, you're reading Rijowhi!!!
DB
dbl London London
Same here! Thought it was just me. I've had to switch to my SMART TV's YouTube app when it gets really bad.

9 days later

NL
Ne1L C Yorkshire Look North (Yorkshire)
Still the same. Have to use the firestick app

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