Hi all and hope you can help.

I've moved to the Irish Republic and signed up to the Virgin Media Horizon service and have a few problems that Virgin Media can't (or won't) help with.

Whenever I try to watch anything on the TV3 Player the picture quality is terrible and both sound and picture cut in and out. One episode of Gogglebox Ireland actually played with the sound delayed by 5 seconds.

Its all connected properly. I know the Horizon service is terrible compared to TiVo but surely Virgin Media should help? They say talk to TV3, and TV3 say speak to Virgin!

The settings menu is useless and their online technical support seems non-existent.

If anyone has Horizon in the RoI and can help I'd appreciate it. Thanks.