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JasonB4,155 posts since 20 Sep 2003
London London
I've been signed up to Netflix since February this year and last night I got an e-mail from Netflix saying that "We have detected a suspicious sign-in to your Netflix account. Your Netflix account may have been compromised by a website or a service not associated with Netflix. Just to be safe and prevent any further unauthorised access of your account, we've reset your password. "

Now, I have been abroad the past two weeks and I did sign in to Netflix while I was away but I signed in on my laptop over the wifi that the resort had.

The Netflix website confirms the email address in which the security e-mail was sent from was theirs. Would they send an e-mail if they didn't recognise my sign in from my usual places?
dosxuk3,682 posts since 22 Oct 2005
Yorkshire Look North (Yorkshire)
The Netflix website confirms the email address in which the security e-mail was sent from was theirs. Would they send an e-mail if they didn't recognise my sign in from my usual places?


Yes, lots of websites do this. Teamviewer, for example, will email you for every device you try and log in with their app from, and you then have to click through to their website to authorise the device.

That said, never enter your username and password in response to a link you've clicked on in an email. If you need to log in, do it from a fresh browser window you've opened yourself and gone to their website from.
It's spelt AERIAL!
Neil Jones3,474 posts since 23 Dec 2001
Central (West) Midlands Today
Steam does this as well. The number of "access from a new computer" emails I used to get that have IP addresses that come back to every other country except this one...

I think in this world of online security and heightened state of alert a lot of companies have decided that if their systems think there's an issue with the login they'll flag it up, lock the account, send you verification codes, get you to stand on your head, etc "just to be sure it's you".

Sign of the times but there we go.
1
Charlie Wells3,557 posts since 26 Nov 2003 Moderator
Anglia (West) Look East (West sub-opt)
If in doubt go directly to the official Netflix website using your browser, where you should be able to log in and reset your password. Do not click on any links in the email, just in case it's a phishing email with links to a fake website.

As others have already said though if you logged in on your laptop whilst abroad that's quite likely what has triggered this email. Netflix will probably have detected the non-UK IP address used by the hotel resort.
"Listen, we've all got something to bring to this conversation, but from now on what I think you should bring is silence." - Rimmer