I think Ofcom treats complaints differently when the come from the person in question featured (in this case indirectly) in the broadcast, although those tend to be cases when privacy is an issue.
It's more often misrepresentation than privacy. They've always been taken more seriously than the 'I didn't like this' style complaints. Prior to Ofcom personal complaints like those were handled by a seperate regulator, the Broadcasting Standards Commission (BSC) who also dealt with serious issues of taste and decency - things escalated from the broadcasters, the ITC and the Radio Authority
Going back futher than that, personal complaints were handled by another organisation - The Broadcasting Complaints Commission. So there were several different organisations handling complaints, the BSC and the BCC used to have their rulings broadcast after episodes of the relevant programmes.
Last edited by Inspector Sands on 13 March 2021 3:47pm