This is the email they sent.
Sadly, we have taken the difficult decision to close BBC Store on 1st November 2017.
From today, we are no longer making programmes available to buy on BBC Store. (However, if you have purchased a series pass, those remaining episodes will still appear in My Programmes.)
There is no need to do anything straight away. Your programmes will be available for you to watch on BBC Store (though not on BBC iPlayer) until 1st November 2017. Just sign in to your account and go to My Programmes.
What Does This Mean For Me?
Because you have already purchased a number of programmes from BBC Store, we would like to offer you a refund for the total value of your purchases, which is £XX.
Please note that the value shown here is calculated based on transactions made up until 23:59 on Tuesday 23rd May 2017. If you have made any purchases, requested any refunds since that date, or you have any unused Store Balance, you will receive a further email from us on Friday 26th May with an adjusted value.
As a thank you for being such a loyal customer, we would also like to offer you an Amazon Video voucher for £20.
This voucher allows you to buy BBC programmes and buy and rent other films and TV shows from Amazon Video. You can browse what’s on offer by clicking here. The voucher will be valid until 31st May 2018.
What Do I Have To Do?
When you are ready to close your account, please sign in to BBC Store and follow the instructions.
You will then be taken to details of your personal offer and information about Amazon Video vouchers.
You will be asked for your customer account number, which is XXX.
In order to process your refund, you will be asked to enter the details of the bank account you would like your money to be paid into.
Our sincere thanks for being part of BBC Store.
The BBC will continue to find new ways of making BBC archive content available. And do remember that programmes on BBC iPlayer are now available to watch for up to 30 days after broadcast, alongside a range of complete series and fascinating collections.
The BBC Store Team
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