I'd recommend anyone with an interest in the way Ofcom does it's business to read the whole account including the narrative of the discussion in question. Ben Shepard doesn't come out of this at all well, Kate Garraway tries leaping to his defence too at one point.
It's clear that ITV put their hands up on this case and admitted that the complaint was valid. They attempt in their discussion to mitigate the complaint, but then effectively dismiss this mitigation by authorising the broadcast of the heavily delayed apology.
The forensic detail is impressive as it always is in these fortnightly regulatory bulletins.
The next item about someone using the F word on Lorraine is amusing as well, especially if you can imagine Lorraine’s apology in her voice. “sorry about that very naughty word”