Mass Media & Technology

Sky Q Problem

(January 2017)

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ST
steddenm
Hi all

My Sky Q box is having a few problems today - it is all working properly and having no technical problems.

The Q on the front of the box is flashing intermittently and Sky have said they'd call back (at 10am - and haven't) and a local Sky engineer I know doesn't have a clue.

We have no other Sky Q Miniboxes on the system but we do have their Fibre and that's all working fine.

I've Googled the fault but there isn't anything that comes up. We have even reset the box and it's still doing it.

If anybody has an idea then let me know!

Thanks!!
GM
Gary McEwan
What colour is the intermittent flashing can I ask?
ST
steddenm
The standard blue that it lights up as when playing or pausing something
ST
steddenm
Update: Fixed. Apparently it's an IP conflict on the wifi not network. The Sky Q and Apple TV boxes were both assigned the same IP address.

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